SHIPPING & RETURNS
All payments made on this site are in Australian Dollar currency (AUD).
Due to occasional stock discrepancies or high order volumes, items may be sold out at the time of purchase. If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement or full refund.
CHANGES TO YOUR ORDER
Once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately. If your order has already been dispatched, The Acu Company accepts no responsibility for incorrect details entered.
Unfortunately, we do not accept refunds. With all orders, all exchanges and order changes will be at the expense of the customer. Please take your time choosing and if you need any help with your purchase let us know.
INCORRECT / FAULTY ITEMS
If your order has arrived in any way different to how you expected, please don’t hesitate to contact us. Please include the order number on your email so we can resolve the issue.
Returned items must be in original condition.
Once the items have been received, they will undergo a quality review. Once cleared you will receive your new item (for exchanges) or refund on the cost at the purchase price (excluding original shipping cost if there was any), directly to the credit card or PayPal account used for purchase.
We endeavour to process refunds as soon as they are received but please allow 5 working days. You will receive email notification of the status of your refund or exchange once processed.
We only refund initial shipping charges for faulty items. Items exchanged will be shipped at our own cost. Your own return postage costs are not refundable for change-of-mind returns.
The Acu Company are not liable for the loss of products being returned.